We proudly stand behind the quality of our products and services and want our customers to be happy. We handle returns and exchanges on a case-by-case basis, and place customer satisfaction at the centre of our decisions. For more specific information, please refer to our policy guidelines below.
We love our Ledger's Legs customers and want them to be happy with their purchases! Please email us if you have any issues at all and we will do our best to find a solution.
We will gladly refund or exchange unworn items purchased directly through Ledgers Legs, with original tags within 30 days of purchase date. If you would like to arrange a return, please email firstname.lastname@example.org, return shipping is at the buyers expense.
We will gladly exchange un worn items purchased through Ledgers Legs in original packaging within 90 of purchase date. If you would like to schedule an exchange, please email our team at email@example.com, return shipping is at the buyers expense.
Important* Please make sure your colour selection, size, and address are correct before you purchase!
The customer is responsible for ensuring we have the correct address prior to shipping. We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address. Goods are generally despatched within 1 week of ordering, however extended waiting times may be experienced during peak periods.
Australia wide shipping is a flat rate of $8 and is sent via parcel post which includes tracking, this is a 3-6 day delivery service depending on your location. Express post can be requested by adding the express option to your cart, this is an extra $2 on top of your standard $8 and is available for Australia wide orders only.
International orders are a flat rate of $15 and do not include tracking, delivery is between 3 and 12 business days on average (but can take up to 20 days in some circumstances). Please note, if you order more than 10 items, there may be further shipping costs, an email will be sent to you if this is the case. Shipping costs do not include any duties or taxes that may be charged. If you would prefer for your items to be sent with a tracking option, please request a quote by emailing us from the contact section of our website.
Once your order has been sent, Ledger's Legs accepts no responsibility for loss or damage to your package.
All international purchases are final. International orders may be subject to duties and/or taxes, they are the responsibility of the customer upon delivery.
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